Refund policy

All sales of Highline Supply Co. products are final. Because our products are consumable goods, we do not accept returns or exchanges once an order has been delivered and accepted.

If you receive an order that is incorrect, damaged, defective, or missing an item, please contact Highline Supply Co. as soon as possible after delivery. We will review the issue and, when appropriate, provide a replacement or refund for the affected item.

Order cancellations: Orders may be cancelled before they have been prepared for delivery. Once an order has entered the delivery process, it may not be cancelled.

Age verification and refused deliveries: Highline Supply Co. requires customers to be at least 21 years of age. A valid government-issued photo ID may be required before an order is released. If an order cannot be completed because the recipient cannot provide acceptable identification, is under 21, or otherwise does not meet our delivery requirements, the order may be cancelled. Any refund will be handled based on the circumstances of the cancellation.

Incorrect or incomplete delivery information: Customers are responsible for providing an accurate delivery address and contact information. If a delivery cannot be completed because incorrect or incomplete information was provided, additional delivery arrangements or fees may apply.

Refund requests: If you believe you received an incorrect, damaged, defective, or incomplete order, contact us at info@highlinesupply.co with your order number and a description of the issue. Photos may be requested when appropriate.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.