At Highline Supply, we want you to have a smooth and convenient delivery experience. Please review our refund and cancellation policy before placing your order.
Order Cancellations
All orders are final, and customer-requested cancellations are not accepted. If your plans change, you may request to reschedule your delivery in accordance with our Rescheduling Policy.
If Highline Supply is unable to fulfill your order, we will contact you to discuss the available options, including a refund where applicable.
Missed Deliveries
An eligible recipient age 21 or older must be available to receive the order at the confirmed delivery time and present a valid government-issued photo ID.
If no eligible recipient is available at the confirmed delivery time, the order will be canceled without a refund.
Rescheduling Fees
Need to change your delivery time? No problem! Call or text us at 828-542-1231 before we attempt delivery. Your first rescheduling request is free, but a fee may apply to your second or any subsequent request. If a fee applies, we’ll let you know the amount before confirming your new delivery time. Rescheduling requests are subject to availability and our operating schedule.
Weather-Related Delays and Cancellations
Highline Supply reserves the right to postpone or reschedule deliveries due to inclement weather or other unexpected circumstances that make delivery unsafe or impractical.
If we cannot complete your delivery due to these reasons and rescheduling is not possible, Highline Supply will cancel your order and issue a refund.
Orders Not Received
If you do not receive your order, please contact us at info@highlinesupply.co so we can review the situation.
If Highline Supply is unable to complete your delivery and cancels your order, a refund will be issued. However, if delivery cannot be completed because no eligible recipient is available at the confirmed delivery time, the order will be canceled without a refund.
Refund Processing
Approved refunds will be returned to the original payment method when possible. The time it takes for the refund to appear in your account may depend on your payment provider.
If you have questions about a refund or need assistance with an order, please contact us.
Contact Us
For refund requests, cancellations, or questions about this policy, email: info@highlinesupply.co. Please include your order number and a brief description of your request so we can assist you.