How does Highline delivery work?
Shop online, select your products, provide your delivery information, and place your order. Once your order is confirmed, we'll coordinate discreet local delivery to your designated location.
Where does Highline deliver?
We serve customers throughout Haywood County, North Carolina, including Waynesville, Hazelwood, Clyde, Canton, Maggie Valley, and Lake Junaluska. Delivery is not available to addresses that require a four-wheel-drive vehicle to access.
What are your delivery hours?
Our delivery hours are Wednesday through Saturday, 10 AM–8 PM. We are closed Sunday through Tuesday. You can place orders online 24/7.
Orders placed before 4 PM Wednesday through Saturday are guaranteed for same-day delivery. All other orders are guaranteed by 12 PM on the next operating day.
How much does delivery cost?
Our minimum order is $30. Orders between $30 and $49.99 have an $8 delivery fee. Orders of $50 or more qualify for free delivery.
Is delivery really discreet?
Absolutely. Orders are packaged discreetly without unnecessary product information on the exterior and delivered in an unbranded vehicle. Your privacy matters to us.
How old do I have to be to order?
Customers must be at least 21 years old to purchase our products. A valid government-issued photo ID is required at delivery, and an eligible recipient must be present to receive the order.
Are your products lab tested?
Our products are supported by third-party Certificates of Analysis (COAs). These reports provide laboratory testing information for the specific products and batches tested.
Where can I see the COA for a product?
The applicable Certificate of Analysis (COA) is available directly from each product page. You can also visit our Lab Results page to access available laboratory reports.
What products does Highline carry?
Our selection includes high quality industrial hemp flower, pre-rolls, and gummies, with products organized by product type and experience.
How do I choose a product?
Shop by Product if you already know what you're looking for, or shop by Experience to explore options organized around Uplift, Balance, and Unwind.
How are my orders packaged?
Orders are packaged discreetly with privacy in mind. Our packaging avoids unnecessary product information on the exterior.
Can I change or cancel my order?
All orders are final, and customer-requested cancellations are not accepted. If you need to request a change your delivery time, call or text us at 828-542-1231 before we attempt delivery.
Your first rescheduling request is free. A fee may apply to your second or any subsequent request. If a fee applies, we'll tell you the amount before confirming your new delivery time. Rescheduling requests are subject to availability and our operating schedule.
What if I'm not available when my order arrives?
An eligible recipient who is at least 21 years old must be present with a valid government-issued photo ID at the confirmed delivery time. If no eligible recipient is available, the order will be canceled without a refund.
What happens if weather or unsafe conditions prevent delivery?
We may postpone or reschedule deliveries due to weather or other unsafe circumstances and will notify you of any changes. If we cannot complete your delivery and rescheduling is not possible, we'll cancel your order and issue a refund.
Can I return a product or receive a refund?
All sales are final, and we do not accept returns. If Highline Supply is unable to fulfill your order, we'll contact you to discuss available options, including a refund where applicable. Approved refunds are returned to the original payment method when possible. Processing times depend on your payment provider.
Have another question?
We're happy to help! Contact us at 828-542-1231 or info@highlinesupply.co with any questions about products, orders, or delivery.