Frequently Asked Questions
How does Highline delivery work?
Shop online, select your products, provide your delivery information, and place your order. Once your order is confirmed, we'll coordinate discreet local delivery to your designated location.
Where does Highline deliver?
We serve customers throughout Haywood County and surrounding eligible areas, including the Waynesville, Clyde, and Maggie Valley areas. Delivery availability may vary by location.
Is delivery really free?
Yes. Orders of $50 or more qualify for free delivery. Orders under $50 have an $8 delivery fee.
How old do I have to be to order?
Customers must meet all applicable age requirements to purchase our products. Valid identification may be required at delivery.
Are your products lab tested?
Yes. Our launch products are supported by third-party Certificates of Analysis (COAs). These reports provide laboratory testing information for the specific products and batches tested.
Where can I see the COA for a product?
We plan to make the applicable COA available from the product page so you can review the laboratory report for the product you're purchasing. Some products have flavor- or product-specific reports, so the applicable report should be used rather than a generic report.
What products does Highline carry?
Our initial selection includes flower, pre-rolls, and gummies, with products organized both by product type and by experience.
How do I choose a product?
You can shop by Product if you already know what you're looking for, or by Experience if you're looking for something suited to an energizing, balanced, or evening-oriented experience.
How are my orders packaged?
Orders are packaged discreetly with privacy in mind.
Can I change or cancel my order?
If you need to make a change or cancel an order, contact us as soon as possible. Once an order has entered the delivery process, changes may not be possible.
What if I'm not available when my order arrives?
Contact us as soon as possible if you know you'll be unavailable. We'll work with you to determine whether the delivery can be rescheduled.
Have another question?
We're happy to help. Contact Highline Supply with any questions about products, orders, or delivery.